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When accessibility is incorporated from the start of a project, the benefit to government and our customers is increased.
- Retrofitting projects to meet the Web Content Accessibility Guides (WCAG) can be a considerable expense for government.
- The Digital Transformation Agency report this expense is up to 30 times the cost of incorporating accessibility progressively.
Steps to take
The Australian Government service design and delivery process is an agile approach, helping teams build better services for all users.
Some ideas on how to incorporate accessibility include:
Supporting resources
- Evaluating web accessibility overview - W3C
- May 2019 report: benefits of inclusive design (Centre for Inclusive Design)
- User needs for content (University of Melbourne) - cover the Web Content Accessibility Guidelines (WCAG) 2.1 as user needs and then assigns responsibilities
Page last updated: 16 January 2025