Read time: 3 minutes 20 seconds

The Online Accessibility Policy and supporting Online Accessibility Toolkit have been developed by the Office for Digital Government (a team within the Department of the Premier and Cabinet, South Australian Government).

Both policy and toolkit became publicly available as accessibility.sa.gov.au BETA to coincide with, and celebrate, Global Accessibility Awareness Day (GAAD) on 16 May 2019.

Watch our short video introduction to toolkit.

To help guide delivery, we used the Australian Government service design and delivery process through:

Discovery and alpha

  • Discovery

    To start, we conducted extensive research to identify leading international resources.

    Next we ran a targeted 3 month survey.

    Our aim was to get feedback on the developing policy, existing barriers and to find out if extra guidelines and support were needed.

    The survey directly reached over 2,000 people and was open to:

    • South Australian Government staff
    • the South Australian Disability Register (over 600 members from the non-government sector, including people with lived experience of disability, family members and their support networks)
    • the South Australian Disability Engagement Group (over 450 members, the majority with lived experience of disability)
    • the Local Government Access and Inclusion Network
    • visitors to the Developmental Educators Australia Inc. website
    • visitors to the Purple Orange website

    During discovery, we visited assistive technology users in their own home and consulted with their support networks. This gave us a deeper understanding of the human need behind inclusive design, isolation, and the barriers people with disability face when trying to access online information.

    Key partners during discovery included representatives from:

    • South Australian Government
    • Vision Australia Digital Access
    • 18F accessibility team (US Government)
    • Australian Government Digital Transformation Agency
    • University of Melbourne
    • Adelaide City Council
    • Royal Society for the Blind South Australia (SA)
    • Blind Citizens Australia Adelaide Branch (SA)
    • SA DeafBlind National Board
  • Alpha

    In December 2018 we developed our wireframe in response to the user need identified through the survey.

    This was closely followed by the accessibility.sa.gov.au prototype.

    Initially based on the US Government's excellent 18F Accessibility for Teams resource, the prototype evolved in response to local user need and alignment with South Australia's Disability Inclusion Act 2018.

    Consultation

    Support to move to beta was achieved through feedback, or direct engagement with organisations, including:

    • Vision Australia Digital Access
    • 18F accessibility team (US Government)
    • GOV.UK accessibility team (UK Government)
    • Australian Government Digital Transformation Agency
    • Blind Citizens Australia Adelaide Branch (SA)
    • Plain English Campaign
    • Australian cross government service design community (over 900 members from local, state and federal government in Australia)
    • intopia
    • Royal Society for the Blind (SA)
    • members of the:
      • South Australian Disability Register (over 600 people from the non-government sector, including people with lived experience of disability, family members, professionals and support networks)
      • South Australian Disability Engagement Group (over 450 people, the majority with lived experience of disability)
      • Local Government Access and Inclusion Network
      • South Australian community (people with disability, usability testers, people living in regional and remote areas)
      • SA DeafBlind National Board
      • Disability Access and Inclusion Plan Committee
      • public through our 'Online Accessibility Policy' YourSAy engagement (reaching over 100,000 YourSAy subscribers)
    • Edu Net Solutions
    • Adelaide City Council
    • City of Onkaparinga Council
    • Government Digital Experience Division team, Government of British Columbia (Canada)
    • Carers SA
    • Purple Orange
    • Adelaide Hills Therapy Hub
    • University of Melbourne
    • New South Wales Office for Digital Government
    • Information Access Group
    • Livestock SA
    • staff from across South Australian Government, in particular representatives from:
      • Department of the Premier and Cabinet
      • Department for Human Services
      • Department of Industry and Skills
      • Department for Education
      • Equal Opportunity Commission
      • Department for Child Protection
      • Department for Primary Industries and Regions SA
      • TAFE SA
      • Education Standards Board
      • iWorkForSA
      • Housing SA
      • Department of Planning, Transport and Infrastructure
      • Health SA
      • Members of the ICT and Digital Steering Committee
      • Members of the Department of the Premier and Cabinet Diversity and Inclusion Advisory Committee

    Content design

    We always try to stay away from using complicated language.

    Before publishing to beta, we designed content to be clear, well-structured and accessible.

    We also reviewed suggestions from automated tools to improve:

    • readability grade level (designed to show how difficult our content is to understand)
    • the average time it takes to read our content
    • accessibility

    As a result, in May 2019 we achieved Plain English Campaign's Internet Crystal Mark.

    This means on moving to beta, accessibility.sa.gov.au met their seal of excellence for:

    • plain language
    • accessibility
    • navigation
    • design
    • layout

    Remote usability testing

    Remote usability testing is another example on how we worked to meet user need.

    During testing we received feedback on our content, structure and layout from people living in South Australia and overseas.

    We analysed that feedback, made changes quickly, retested and repeated.

    We also gained valuable insight on what works well, made significant changes to what didn't, and identified future opportunities for improvement.

    Attribution

Beta

This toolkit is now publicly available in ‘beta’.

We are currently reviewing this website to make sure it's accessible and meets the standards set by the Web Content Accessibility Guidelines (WCAG) 2.1 level AA.

During our beta development we're seeking feedback, undertaking usability and accessibility testing, and repeating the following steps:

  1. analyse
  2. restructure
  3. rewrite
  4. design and build
  5. release
  6. get feedback
  7. improve

Following these steps helps deliver a toolkit that's effective, robust and, most importantly, meets user need.

Help us improve

Tell us what you think, complete our feedback form:

  • contribute by telling us what you'd like to see included in the toolkit
  • tell us what training you need (and how you want it delivered)
  • tell us if something is wrong or out of date

You can also:


Last update: 28 June 2019, video introduction added

Content on this website is published with acknowledgement.