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You should make sure the non-digital parts of your service are accessible.

For example, make sure that users who are deaf or have a speech disability have a way to contact you (by text, email or in person with a sign language translator or lip reader).

If you have to send out letters as part of your service, make sure you can also provide these in alternative formats that are accessible. For example:

  • large print
  • sign language
  • braille
  • audio CD

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Published by: Digital Citizen Services
Last update: 30 April 2019, first published

Content on this page published with acknowledgement.